What is the API Activation Charge?
The API Activation Charge is a one-time fee paid when you activate a plan. It covers account setup, supplier credential provisioning, sandbox and live environments, and technical integration support. It is not a recurring subscription — you pay once to get started.
Are there ongoing monthly fees after activation?
No. After the one-time activation, Tripgic earns a fixed markup on each transaction — a flat USD 2 to USD 10 depending on product and plan, never a percentage. There is no monthly subscription fee. Contact sales for volume rates and the commercial structure suited to your business.
How does Tripgic mark up fares?
Tripgic returns net fares from suppliers and adds a single fixed markup per transaction — a flat amount between USD 2 and USD 10, never a percentage. It is charged per passenger for flights, per night for hotels and per booking for all other products, and the figure depends on your plan: flights, for example, are USD 5 per passenger on Starter, USD 3 on Growth and USD 2 on Enterprise; hotels are USD 3 per night on Growth and USD 2 on Enterprise. The same rule applies to every search result, price check and booking.
Do I need my own GDS, NDC or supplier contracts?
No. Tripgic supplies flight, hotel and ancillary content through its own supplier connections, so you integrate one REST API and do not need a direct GDS contract or certification. Supplier fares are passed through at net, with Tripgic's flat markup on top.
What is the look-to-book ratio?
The look-to-book ratio is the number of search requests your plan allows for each completed booking — 1500:1 on Starter, 2500:1 on Growth and 3000:1 on Enterprise. Essential has no published ratio. If your traffic pattern needs more headroom, talk to sales.
Is Tripgic a consumer booking site?
No. Tripgic is a B2B travel API: OTAs, travel agencies, TMCs, corporate booking platforms and travel-tech companies integrate it into their own products and sell to their own customers. Tripgic does not sell to travellers directly.
Can I upgrade my plan later?
Yes. You can move up to a higher plan at any time — for example from Starter to Growth, or from Growth to Enterprise. You pay only the difference in the activation charge, and your integration stays intact — no re-integration needed.
What services are restricted on the Starter plan?
The Starter plan includes Flight API access only via LCC networks. GDS (Amadeus, Sabre, Travelport), NDC connections, Hotel, Transfer, Activities and Tour Package APIs are not included. You can add them by upgrading to Growth or Enterprise.
What does the Essential plan include?
The Essential plan is a $500 entry tier for platforms that sell travel ancillaries without flight or hotel booking. It includes the Transfer API, Activities & Tours API, airport services (lounge, fast track, meet & greet) and Travel eSIM, plus sandbox and live environments. Flight and Hotel APIs are not included — upgrade to Starter to add flights, or to Growth or Enterprise to add flights and hotels. Sports & Events tickets and the Car Rental API are available on the Enterprise plan only.
Is there a free sandbox to test before activation?
Yes. After booking a demo session with our integration team, you receive sandbox credentials at no charge. You only pay the activation fee when you are ready to go live.
How long does activation take?
Most clients complete the activation process within 3–5 business days. Enterprise activations with custom GDS configurations may take up to 10 business days.
Is the activation charge refundable?
The activation charge is non-refundable once API credentials and supplier configurations are provisioned. We strongly recommend using the free sandbox environment to validate your integration before activation. See our Terms of Service for full details.
What information do I need to provide to get started?
The request form asks for your company name, website, country and type (OTA, TMC, B2B agency, travel SaaS or supplier), the products you want to sell, your expected monthly booking volume, your current provider if you are migrating, and a contact name, designation, work email and phone. With that, the team confirms which plan fits and which products to provision.
Are there fees for voids, refunds, reissues or name changes?
Yes. A flat Tripgic service fee is charged per flight ticket for each post-ticketing request processed through the API or the portal: void USD 7, voluntary refund USD 13, involuntary refund USD 7, voluntary reissue or exchange USD 13, involuntary reissue USD 7, and name change or correction USD 12. These fees are in addition to any airline penalty or fare difference that applies under the fare rules.
How do payments and settlement work?
Tripgic runs on a prepaid e-wallet. You keep funds in your Tripgic wallet, and the supplier net fare plus the flat markup is deducted automatically as each booking or ticket is processed. You pay the one-time plan activation charge by online debit / credit card or by bank transfer; wallet top-ups are by bank transfer only. Your customers never pay Tripgic directly — you collect payment from your own customers and agencies using whichever methods suit your market. Detailed settlement terms are set out in your commercial agreement.
Can I check Tripgic's live rates before paying?
Yes. After your request is reviewed and the NDA is signed, you get access to the Live Rate Check Panel before any payment — review real-time rates for flights, hotels and other travel content in your market and compare them with your current suppliers. Free sandbox credentials are also issued before activation, so you can validate your integration end to end before anything is paid.