1. Introduction
Welcome to Tripgic ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website or utilize our travel API infrastructure, and tells you about your privacy rights and how the law protects you.
2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you and your customers (end-users) when you use our API services. This includes:
- Identity Data: First name, last name, username or similar identifier, and company name.
- Contact Data: Billing address, email address, and telephone numbers.
- Financial Data: Payment card details and billing information.
- Transaction Data: Details about payments to and from you, and other details of API requests or bookings made through our platform.
- Technical Data: IP address, login data, API keys, request headers, browser type and version, time zone setting, and location.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new B2B client or developer.
- To process and deliver your API requests, including passing booking data to our Global Distribution System (GDS) partners, airlines, and hotel suppliers.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, and support).
4. Data Sharing and Third Parties
Tripgic operates as an infrastructure layer. To successfully complete travel bookings, we must share specific transactional and passenger data with our third-party supply partners (airlines, hotels, transfer and rail providers, tour operators, and GDS networks). We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All API transactions are secured via TLS/SSL encryption, and sensitive data is hashed or encrypted at rest.
6. Cookies and Website Analytics
Our website uses a strictly necessary storage item to remember your cookie choice and, with your consent where required, Google Analytics 4 to measure site usage in aggregate. Analytics cookies expire 14 months after they are set and are not renewed; analytics data is deleted after 14 months. We do not use advertising or cross-site tracking cookies, and Google signals and ad personalisation are disabled. Visitors in the EEA, UK, and Switzerland are asked for opt-in consent; Global Privacy Control signals are honoured. Full details, including every cookie name and lifetime, are in our Cookie Policy, and you can change your choice at any time via Cookie Settings.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.
8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at:
Email: privacy@tripgic.com
Company: Innovate Solution Global Pte. Ltd. (Tripgic Division)
Address: 101 Kitchener Road, #03-02, Jalan Besar Plaza, Singapore 208511